At labelshefalibhagat.com, we strive to provide our customers with the best shopping experience. However, we understand that there might be instances where you need to cancel an order or request a refund. Please read our Refunds and Cancellation Policy carefully to understand your rights and obligations when shopping with us.

  1. Order Cancellation:

    • You can cancel your order within 24 hours of placing it, provided it has not been shipped yet.
    • To cancel your order, please contact our customer service team at info@labelshefalibhagat.com with your order details.

  2. Refund Eligibility:

    • We offer refunds for products that are damaged, defective, or significantly different from what was described on our website.
    • Refund requests must be made within 7 days of receiving the product.
    • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

  3. Refund Process:

    • Once your refund request is approved, we will initiate a refund to your original method of payment.
    • Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

  4. Non-Refundable Items:

    • Certain items are not eligible for refunds, including:
      • Undergarments
      • Customised tailor goods.

  5. Return Shipping:

    • If you are returning an item for a refund due to our error or a defective product, we will cover the cost of return shipping.
    • For other reasons, you will be responsible for paying for your own shipping costs for returning the item.

  6. Exchange Policy:

    • We do not offer exchanges at this time. If you need a different size or color, please return the item for a refund and place a new order.

  7. Cancellation and Refund Discretion:

    • We reserve the right to refuse a cancellation or refund request if we believe it is fraudulent or violates our terms and conditions.

  8. Contact Us: